Privacy Policy

JR & GA Muir Pty Ltd trading as Allan's Off The Shelf  ·  ABN 94 187 744 169  ·  ACN 001 736 867

1. Introduction

JR & GA Muir Pty Ltd trading as Allan's Off The Shelf (ABN 94 187 744 169, ACN 001 736 867) is committed to protecting your privacy and handling your personal information responsibly. We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and take reasonable steps to safeguard the personal information we collect and store.

This Privacy Policy applies to our employees, contractors, service providers, clients, suppliers, and any third parties who access or manage personal information on our behalf.

A current copy of this Privacy Policy is available free of charge via our website at www.alshelf.com.au.

2. Personal Information We Collect

To provide our services, we may collect and hold information including:

• Full name, place and date of birth
• Residential address
• Contact phone numbers
• Email addresses
• Occupation details
• Proof of identity, such as Australian Driver Licence, Australian Government-issued identification, or International Passport

3. How We Collect Personal Information

Where possible, we collect personal information directly from you through:

• Application forms and onboarding processes
• Website enquiries and online forms
• Phone calls and email correspondence
• Interactions relating to our products and services
• Mobile applications or digital platforms

We may also obtain information from third parties, including identity verification providers, referrers and publicly available sources. Where appropriate, we will take reasonable steps to notify you of this collection.

We may use website analytics and cookies to better understand how visitors use our website. Any information collected in this way is generally aggregated and not directly identifiable.

Sensitive information will only be collected with your consent unless authorised or required by law, or where otherwise permitted under the Privacy Act.

To comply with legal and regulatory obligations, we may verify your identity using the Australian Government's Document Verification Service (DVS). Due to these obligations, we are generally unable to provide services anonymously or under a pseudonym.

4. Unsolicited Information

If we receive personal information that we did not request, we will determine whether it is reasonably necessary for our business activities. If not required, we will securely destroy or de-identify the information where lawful and practical to do so.

5. Individuals We May Collect Information About

We may collect and hold personal information relating to:

• Clients and customers
• Beneficiaries
• Suppliers and service providers
• Contractors and consultants
• Business associates and representatives

6. Website Usage and Cookies

Our website may collect personal information through online enquiry forms and other digital interactions.

We also use cookies and analytics tools to improve website functionality, understand visitor behaviour, and enhance user experience. Cookies are small data files stored on your device that help websites recognise returning users and remember preferences.

You may choose to disable cookies through your browser settings; however, doing so may affect website functionality.

Information collected through cookies is generally non-identifiable, although in some cases it may become identifiable when combined with other information.

Analytics and cookie-related data is routinely reviewed and removed in accordance with our internal data retention practices.

7. Disclosure of Personal Information

We do not sell or rent your personal information to third parties for marketing purposes. However, we may disclose information where reasonably necessary, including to:

• Service providers assisting with business operations, including ASIC, IT support, payment processing, fraud prevention, communications, marketing, and administration
• Professional advisers such as accountants, insurers, auditors, or legal representatives
• Government agencies, regulators, law enforcement bodies, or courts where required by law
• Parties involved in a business sale, merger, restructure, or acquisition

Any third-party provider engaged by us is expected to handle personal information securely and only for authorised purposes.

8. Storage and Security of Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, interference, disclosure, or alteration. Information may be stored electronically within secure systems and databases, or in controlled physical storage environments.

Our security measures include:

• Password-protected systems
• Restricted employee access levels
• Monitoring and logging of system access
• Encrypted data transmission
• Secure physical and electronic storage
• Controlled printing and handling procedures

For remote work arrangements, additional safeguards may include:

• Multi-factor authentication
• Password complexity requirements
• Device security protocols
• Access auditing and monitoring
• Restrictions on downloading, printing, or sharing personal information outside approved systems

Employees and contractors are required to follow internal privacy and confidentiality procedures at all times.

9. Direct Marketing

We may use your personal information to provide updates, offers, or information about our services where permitted by law. You may opt out of receiving marketing communications at any time by using the unsubscribe option provided or by contacting us directly. We do not use sensitive information for direct marketing without consent.

10. Accuracy of Information

We aim to ensure that the personal information we hold is accurate, current, and complete. If your details change, please contact us so we can update our records. Where appropriate, we may also notify other organisations to whom corrected information has previously been disclosed.

11. Access to Your Information

Subject to applicable legal exceptions, you may request access to personal information we hold about you by contacting our Privacy Officer. We may require proof of identity before releasing information and, in some circumstances, a reasonable administrative fee may apply. If access is refused, we will provide written reasons where required by law.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or business practices. The latest version will always be available on our website.

13. Staff Responsibilities and Compliance

All employees, contractors, and relevant third parties are expected to comply with this Privacy Policy and any related privacy procedures. Training and guidance may be provided to staff regarding the secure handling of personal information. Failure to comply with privacy obligations may result in disciplinary action.

14. Complaints and Privacy Concerns

If you believe your privacy has been breached or you have concerns regarding how your information has been handled, please contact us using the details below. We are committed to handling complaints fairly and promptly and to improving our privacy practices where necessary.

15. Contact Us

If you have questions about this Privacy Policy or wish to access or update your information, please contact us:

Email: enquiries@alshelf.com.au
Mail: Allan's Off The Shelf, PO Box 34, Currumbin QLD, Australia